Support
We are here to help. Write to us and we will get back to you as soon as possible.
Contact us
- Email: support@goalgeine.com
- Customer service hours: Sunday to Thursday, 09:00-17:00 (Israel time)
- To help us respond faster, include your device model, OS version, app version and a short description (and a screenshot if possible).
Frequently asked questions
How do I cancel my subscription?
Your subscription is managed by the store where you bought it, not by us.
iPhone: Settings, your name, Subscriptions, GoalGeine, Cancel Subscription.
Android: Google Play, your profile picture, Payments and subscriptions, Subscriptions, GoalGeine, Cancel.
Deleting the app does not cancel the subscription. Cancellation takes effect at the end of the billing period you already paid for.
How do I ask for a refund?
Refund requests are handled by Apple or Google under their policies, not by us.
Apple: reportaproblem.apple.com. Google: Google Play, Payments and subscriptions, Order history, Request a refund.
How do I restore a purchase (new device or reinstall)?
In the app: Me tab, Restore purchases, using the same Apple or Google account that made the purchase.
How do I delete my data?
In the app: Me tab, Delete my data. Your profile, followed teams and preferences are erased. The subscription itself stays with the store and must be canceled there.
You can also write to support@goalgeine.com.
I am not receiving alerts
Make sure notifications are allowed: device Settings, GoalGeine, Notifications.
Real-time alerts are part of Premium (and of the first 48 hours). Make sure you follow teams or leagues.
Battery saver or Do Not Disturb can delay notifications.
Is GoalGeine a betting app?
No. GoalGeine provides statistics, analysis and alerts about football matches for information and entertainment. The app offers no betting, deposits or odds, and results are not guaranteed.